COMMON QUESTIONS

Frequently
Asked Questions

Find answers to common questions about our fulfilment services, pricing, technology, onboarding process, and day-to-day operations.

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Getting Started

Help new customers understand how easy it is to begin.

Simply complete our quote form, providing details about your business, including your line of business, sales volume, and current stock levels. This allows us to prepare a bespoke quote, which you will receive within 24 hours.

Onboarding can take as little as 24 hours. Once your quote is accepted, we can connect you to our warehouse management system that same day and begin receiving your stock.

Once your products arrive with us, they can be logged into our system within 24 hours. We typically allow up to 5 working days to complete thorough quality checks on incoming stock, though a 24- or 48-hour rush option is available to ensure your deliveries go out on time.

We understand how daunting it can feel to switch 3PL providers, or to outsource fulfilment for the first time. That is why every client is offered a 60 day pilot programme, giving us the opportunity to earn your trust before any long-term commitment.

Absolutely. We recognise that every business is different, so we offer bespoke pricing tailored to how your business operates.

Fulfilment Services

Questions about pick, pack, storage, and dispatch.

- Pick & pack
- Order processing
- Same-day dispatch
- Next-day dispatch
- Multi-channel fulfilment
- D2C fulfilment
- Ecommerce fulfilment
- Pallet storage
- Shelf and bin storage
- Real-time inventory tracking
- Stock control
- Inventory reports
- Barcode scanning & labelling
- SKU management
- Goods receiving
- Pallet unloading
- Quality inspection & photographic condition reports
- Re-tagging & swing tagging
- Kitting & assembly
- Custom & branded packaging
- International shipping
- Returns processing

Our same-day dispatch cut-off is 2:00pm.

Yes, we handle fragile products with care and fulfil multi-SKU orders as standard.

Yes, we offer both custom and branded packaging options.

Clear Fulfilment was founded on the growth of a fashion brand, so we understand the unique demands of the industry. That said, we proudly support businesses across all sectors, treating every client's brand with the same care as our own.

Storage & Inventory

Warehouse and stock management.

Seafire Estate, Seafire Way, Burscough Industrial Estate, L40 8AH.

Your inventory is managed by our experienced team alongside our Pimento WMS, giving you live inventory tracking and stock movement reports.

Yes, you can view your stock levels through our WMS, which also provides forecasts to help you plan ahead.

As soon as we receive your stock, we can log it into our WMS in as little as 24 hours.

Yes, our WMS will notify you when stock is running low and forecast when you will need to place your next order.

We integrate with Shopify, WooCommerce, TikTok Shop, eBay, Etsy, Loop, and many more. Custom integrations are also available on request.

Pimento is our warehouse management system, powered by AI, designed to give clients complete confidence and visibility when entrusting their products to a 3PL.

Yes, you can track orders in real time through our online portal or app.

Yes, you can log in via our website or app to view live stock updates and order status.

Our WMS integrates directly with your sales platform, so all orders and returns are sent straight to us automatically.

  GET IN TOUCH
Ready to Elevate Your Fashion Fulfilment?

Partner with a fulfilment team that understands fashion. From premium presentation to accurate fulfilment, we're here to help your brand grow.

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Real-Time Inventory

Track stock, orders, and returns instantly through Pimento WMS.

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Dedicated Support

Talk directly with real people who understand your business.

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Flexible Fulfilment

From fashion apparel to fragile goods and multi-SKU orders.

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Same-Day Despatch

Orders received before 1pm are packed and shipped the same working day.